CXBrain analyzes tickets, chats, and emails to surface pain points, prioritize fixes, and reduce churn.
Connect in minutes: Zendesk, Intercom, Freshdesk, Gmail. CSV import included.
Get trends, pain points, and churn signals—without switching tools.
Turn unstructured support conversations into themes, sentiment trends, and retention signals your team can act on.
Group tickets into real themes (bugs, billing, UX friction, requests) and track what’s trending weekly.
Measure frustration, urgency, and satisfaction across segments (plan, channel, region).
Get notified when negative sentiment spikes or a new issue appears.
Executive-ready briefing: what changed, why it matters, and recommended next actions.
Reduce repeat tickets, improve CSAT, and better plan staffing and training.
Prioritize bugs and requests by volume, urgency, and churn impact.
Get a clear view of customer health and retention risks—without manual reporting.
Start with CSV upload or integrate your helpdesk—get insights the same day.
Start with insights, then move into alerts and churn risk scoring as you grow.
For small teams getting started with AI insights.
For teams that need signals and alerts.
For retention-focused teams.
| Feature | Starter | Growth | Pro |
|---|---|---|---|
| Topic clustering | Yes | Yes | Yes |
| Sentiment trends | Yes | Yes | Yes |
| Alerts & anomalies | — | Yes | Yes |
| Segmentation insights | — | Yes | Yes |
| Churn risk scoring | — | — | Yes |
| API access | — | — | Yes |
Need SSO / enterprise security? Talk to our team.
CXBrain uses a simple, powerful pipeline to turn customer conversations into concrete actions.
Connect your support tools (Zendesk, Intercom…) or upload a secure CSV export.
Clean, deduplicate, and structure conversations automatically.
Group tickets into real themes: bugs, billing, UX friction, requests.
Detect frustration, urgency, and satisfaction across segments.
Identify at-risk accounts using early signals and repeat complaints.
Weekly briefings and prioritized actions for Support & Product.
Connect a source and get your first insights the same day.
Have a question, want a demo, or a specific use case? Reach out to us.
Quick answers about security, integrations, and AI.
Yes. Data is encrypted in transit and at rest. You control what you connect and can delete data anytime.
No. You can start with a CSV upload, then connect Zendesk/Intercom later.
No. CXBrain sits on top of your existing tools to provide intelligence and insights.
CXBrain learns your context over time. You can adjust labels and refine categories to match your business language.
See how CXBrain turns tickets into prioritized actions.